If you’re in a leadership position in your organization, part of your job is noticing the way the culture in the office impacts employee satisfaction, productivity, and profitability margins. Consider these three common cultural problems – that have a huge impact on your bottom line – but often go unchecked: 1. Encouraging Internal Competition Does […]
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3 Keys to Shifting Difficult Conversations…Before They Begin
As you watch the video, see some of the key points listed below. If you take the time to write down a few notes, the ex-English teacher in me wants you to know you’re 82% more likely to remember them come tomorrow. 😉 There are 3 things to do before you start talking: 1. Know […]
Managing (Yourself) During a Difficult Conversation
When it’s all up to you to manage a triggering conversation, here are a few tips to keep in mind – both as you begin and during the course of your chat. Name your intention out loud, i.e. “I want to try talking about our discussion from the other day again, but this time I’m […]