My partner and I were hired by a hospital to help them with some staffing problems. The emergency room, in particular, was a mess at this hospital. They estimated over $350,000 worth of turnover costs because of how the nurses and the doctors weren’t getting along. They reported daily drama in this work culture, and […]
Recommended Resources
Hi Y’all – If you haven’t read Marshall Rosenberg’s seminal book about NVC, Nonviolent Communication: A Language of Life, I definitely encourage you to check it out as a first step to further your learning. Here are additional resources I often suggest in corporate trainings: Personal Practice Memorize F/N lists Identify your F/N 2x/day (or […]
Empathy Story: A Collaboration Breakdown
My work with teams of managers, executives, and business owners definitely involves personal healing and what some call “inner game” work. But it inevitably extends to parsing out how people communicate at work: whether they can deliver honest & kind feedback or not, what they hear when receiving feedback, where limited collaboration skills hold them […]