Want to make sure you’re prepared to give conscious, productive feedback – without the defensiveness that tends to throw things off track? Here’s a tool for you. I know I’m ready to give you feedback when: _____ I’m physiologically regulated (breathing is normal, HR is < 100 BPM). _____ I’m ready to sit next […]
Collaboration
Empathy Story: Skeptical Hospital Admin [guest author]
My partner and I were hired by a hospital to help them with some staffing problems. The emergency room, in particular, was a mess at this hospital. They estimated over $350,000 worth of turnover costs because of how the nurses and the doctors weren’t getting along. They reported daily drama in this work culture, and […]
Recommended Resources
Hi Y’all – If you haven’t read Marshall Rosenberg’s seminal book about NVC, Nonviolent Communication: A Language of Life, I definitely encourage you to check it out as a first step to further your learning. Here are additional resources I often suggest in corporate trainings: Personal Practice Memorize F/N lists Identify your F/N 2x/day (or […]