As you watch the video, see some of the key points listed below. If you take the time to write down a few notes, the ex-English teacher in me wants you to know you’re 82% more likely to remember them come tomorrow. 😉 There are 3 things to do before you start talking: 1. Know […]
Communication Skills
Managing (Yourself) During a Difficult Conversation
When it’s all up to you to manage a triggering conversation, here are a few tips to keep in mind – both as you begin and during the course of your chat. Name your intention out loud, i.e. “I want to try talking about our discussion from the other day again, but this time I’m […]
3 Obstacles to Effective Feedback – And What To Do Instead
If you’re a supervisor or manager of direct reports, it’s important to hone your communication skills as you move through your career to make your feedback easier to hear so that your conversations are effective. (It’s hard to be candid and compassionate, right?) Too often, supervisors assume that it’s necessary to choose between efficacy and […]