When Google set out to figure out what makes the most productive teams so effective, at first it was hard to find a pattern. Planning mattered, sure. Goals were important, yet. Team leadership, definitely. But one surprising quality rose to the surface, “Psych Safety”.
In today’s live, we start to unpack what that involves… and how it relates to mistakes.
Communication Skills
Mini NVC Intro
You may know a little NVC (sometimes we talk about it like it’s a language) but if you don’t… Here’s my super-speedy, itty-bitty, mini-intro to NVC – in 10 questions or less
Agreeing V. Understanding
Disagreements happen. And they’re not necessarily indicative of a problem. It’s HOW disagreements are held that matters most. In NVC, we work to orient again and again around the idea that you can absolutely disagree – and still cultivate connection – with someone.
If you fall into the trap of thinking a good relationship means agreeing on most things (or reducing the number of disagreements), you miss out on how a certain kind of conflict supports more robust collaborations.
Learn the distinctions between healthy/unhealthy disagreements, how powerful it is to convey your understanding of someone’s opinion on something while maintaining a different perspective, and why it’s important to facilitate healthy conflict.