Do you cringe at hearing NO, sometimes even at work? There are, of course, instances in which hearing NO is fine, is matter-of-fact. But if you ever do feel rebuffed, rejected, or embarrassed, I’m going to show you what you can listen for behind someone’s “negative” message.
Empathy Stories
Proactive Conversation with a “Brusque” Teammate
Q: I have a colleague who shows up in most meetings ready to spar, like she’s on offense, and it makes me feel tense. Our group did have a short conversation about “working style” in which she said she likes to be authentic and frank – but I find it exhausting, already. I’m new to the organization and wonder if it makes sense to address this. Or should I wait for something more tangible to happen?
In our response, we’ll talk about how to build trust in this collaboration via a dialogue focused on metaconversations, owning assumptions, and making a few key translations. Take a look
Google’s “Project Aristotle” & Perfect Teams
When Google set out to figure out what makes the most productive teams so effective, at first it was hard to find a pattern. Planning mattered, sure. Goals were important, yet. Team leadership, definitely. But one surprising quality rose to the surface, “Psych Safety”.
In today’s live, we start to unpack what that involves… and how it relates to mistakes.